MiTAC Europe
Knowledge & Service Assistant
Product knowledge support across Mio, Navman and Magellan brands for technical support, distributors and repair teams across Western and Eastern Europe.
Tech Stack
HTML5CSSFTPZendesk
Key Achievements
- Diagnosed and reproduced device and companion software issues, then fed verified repro steps back to HQ engineering.
- Built and maintained internal wiki and external FAQ content in English and German for the DACH region using HTML5, CSS and FTP.
- Owned support escalations end to end, from first repro to fix verification.